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Policy

Refund and rescheduling policy

Last updated: 23 Aug 2026

We want every booking to happen. If your plans change, here is exactly what to expect — no fine print.

About the advance

Every Rosae booking is confirmed by an advance (amount shown at checkout, varies by theater). The balance is paid at the venue on the day of your slot. Refunds (if any) apply to the advance you paid.

If you choose to pay more than the advance amount online, we treat any extra amount the same way as the advance for refund purposes.

Cancellations

Cancellations are not available online. Our team handles them — WhatsApp or call us on 63617 29855 with your booking ID and we will take it from there.

Whether any part of the advance can be returned is decided by our team when they process your request, and depends on how close to the slot you tell us — the slot is held for you, and close to the date we typically can’t rebook it. Anything approved is paid back as described in “When refunds are processed” below.

Rescheduling

A booking can be rescheduled once. The charge for it is set per theatre and is shown to you before you confirm the request — there is nothing to work out from a table.

The reschedule charge is calculated on the slot price, not the advance. Once a booking has been rescheduled, further rescheduling or cancellation will not be entertained.

How to reschedule

  1. My bookings — open your booking under /bookings and choose Reschedule. Pick the new date and slot; the charge is shown before you confirm, and a booking may be rescheduled once.
  2. WhatsApp — send "Reschedule <booking ID>" to 63617 29855.
  3. Email — rosaeleisure@rosae.in

Cancellations are handled by our team — they are not something you can do on the site. WhatsApp or call 63617 29855 with your booking ID.

Confirmation is sent within 4 hours during business hours (10am – 1am).

When refunds are processed

  • Approved refunds are processed within 5–7 business days back to the original payment method.
  • For UPI and cards, the bank may take additional days to credit.
  • For cash payments at the venue, we issue a UPI refund or a credit voucher — your choice.

When Rosae cancels (rare)

If we have to cancel a booking for any reason — theater unavailable, power outage, technical issue — you get either:

  • A 100% refund (advance + any partial balance paid), or
  • A free reschedule to any future available slot, or
  • An upgrade to a higher-tier theater for the same date if available, at no extra cost.

We notify you at least 12 hours in advance whenever possible.

No-shows

If you don’t arrive within 30 minutes of your slot start time and have not contacted us, the booking is treated as a no-show. No-shows forfeit the advance and the slot.

If you are running late, please WhatsApp us immediately — we will hold the theater up to 30 minutes from the slot start.

Disputes

If you disagree with how a refund or reschedule was handled, email grievance@rosae.in (or rosaeleisure@rosae.in) with your booking ID. We respond within 7 days and aim to resolve within 30 days, in line with our privacy policy grievance process.

Quick answers

Can I cancel if my plans change?
Not on the site — WhatsApp or call our team on 63617 29855 with your booking ID. Any refund is their decision, and the closer to the slot you tell us, the less likely we can rebook it.
Can I reschedule to a different theater?
Yes, once — and the charge is shown to you before you confirm the request.
What if Rosae cancels?
See the section above — full refund, free reschedule, or free upgrade.
Is the advance transferable to another person?
Yes. WhatsApp us with the new lead booker name and phone number.

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